![]() Navigate to the folder containing the directory:.Highlight all Agent, Blizzard desktop app, and game processes, then select End Process.Follow these steps to resolve these issues: Outdated, corrupted, or missing folders or files can cause issues with the Blizzard application and games. Restart the desktop app and relaunch the game.If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.Type %ProgramData% into the Run field and press Enter.Press Windows Key+R to open the Run dialogue.Navigate to the folder containing the cache directory:.If agent.exe is running-or Blizzard Update Agent in Windows 10-highlight it then select End Process.Press Ctrl+Shift+Esc to open the Task Manager.Deleting this folder will not affect your game data and may resolve issues caused by outdated files. Select Saved data on the left-hand side of the screen.įrom here, use the Options Menu to delete files or to view more information about a specific file.Ī corrupted cache folder can cause issues with some Blizzard games.Highlight a game, press the Menu button, and select Manage game.Select Manage storage on the right-hand side of the screen, then select View contents.If you suspect that data is corrupt, you can delete it from your hard drive. ![]() Game saves, player profiles, and other game data is automatically saved to the Xbox One hard drive by default. ![]()
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